Pin Up India Terms & Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) define the rules and requirements for using the products, features, and services provided by Pin Up Casino India (the “Services”).

By creating an account, accessing the platform, placing bets, making deposits, claiming bonuses, or using any other Services, you confirm that you have read, understood, and agreed to these Terms. You also agree to comply with the Privacy Policy, Cookie Policy, Responsible Gaming rules, promotional terms, game-specific rules, sportsbook rules, and any other conditions made available to users.

If you do not agree with these Terms, you must not register, access, or use the Services.

1. Operator and Legal Information

The Services are operated by Carletta N.V., a company registered in Curaçao under Registration No. 142346.

The Operator holds a gaming license issued by the Curaçao Gaming Control Board under License No. OGL/2024/580/0570, valid from 01 July 2024.

Registered Office: Dr. Henri Fergusonweg 1, Willemstad, Curaçao.
India Liaison Office: 6th Floor, DLF Tower A, Jasola District Centre, New Delhi 110025, India.

Customer support is available through the communication channels provided by the Operator.

2. Eligibility

You may use the Services only if you are at least 18 years old or have reached the legal gambling age in your jurisdiction, whichever is higher.

You are solely responsible for ensuring that online gambling is legal in the place where you access the Services. The Operator may restrict access from certain jurisdictions, regions, or states in accordance with applicable laws, licensing requirements, or internal compliance procedures.

Only one account is permitted per user. Creating, operating, or controlling more than one account is prohibited. Duplicate accounts may be suspended or closed, and any balances, bonuses, or winnings connected to such accounts may be cancelled.

You must not use the Services if you are prohibited from gambling by law, have been self-excluded, are included in any gambling exclusion register, or are otherwise restricted from participating in gambling activities.

Employees, contractors, service providers, affiliates, and household members of the Operator may be restricted from using certain Services at the Operator’s discretion.

3. Account Registration

To create an account, you must provide accurate, complete, and current personal information. This may include your full name, date of birth, residential address, phone number, email address, and any other details requested during registration or verification.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. You must not share your account, transfer it to another person, or allow anyone else to use it.

If you suspect that your account has been accessed without authorization, you must contact customer support immediately.

The Operator reserves the right to refuse registration, suspend an account, request additional information, or close an account where required for legal, regulatory, security, responsible gaming, fraud prevention, or risk management reasons.

4. KYC and AML Verification

The Operator applies risk-based Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) procedures in accordance with licensing requirements and internal compliance standards.

Verification may be required at any time, including before withdrawals, after account registration, when changing personal details, when increasing limits, when suspicious activity is detected, or when transaction volumes exceed certain thresholds.

You may be asked to provide documents such as:

Government-issued identification;
Proof of address issued within the last three months;
Proof of payment method ownership;
Bank statement or e-wallet confirmation;
Selfie, live photo, or video verification;
Additional information confirming source of funds or source of wealth.

Enhanced due diligence may be applied to high-value transactions, VIP activity, unusual account behavior, or any activity that presents increased financial, fraud, or AML risk.

If you fail to provide the required documents, provide false information, or do not complete verification within the requested timeframe, the Operator may delay payments, restrict account functions, suspend access, cancel transactions, or close the account.

5. Responsible Gaming

The Operator is committed to promoting responsible gambling and helping users maintain control over their gaming activity.

Responsible gaming tools may include:

Deposit limits;
Loss limits;
Wagering limits;
Session limits;
Cooling-off periods;
Time-outs;
Self-exclusion.

Gambling should be treated strictly as entertainment. It must not be considered a way to earn income, recover losses, repay debts, or solve financial difficulties.

You are encouraged to monitor the time and money you spend on gambling and to use available limit-setting tools whenever needed. If gambling begins to negatively affect your financial situation, relationships, work, mental health, or daily responsibilities, you should stop playing and seek professional support.

Underage gambling is strictly prohibited. The Operator may perform age verification checks at any time and may suspend accounts where age verification is incomplete or raises concerns.

6. Deposits, Withdrawals, and Payments

The Operator may offer various payment methods depending on availability, user location, verification status, and internal risk checks. Available payment options, transaction limits, processing times, and any applicable fees are displayed before a transaction is confirmed.

You must only use payment methods that are registered in your own name and lawfully belong to you. The use of third-party, stolen, borrowed, or unauthorized payment instruments is strictly prohibited.

Withdrawals are generally processed to the original payment method where possible. The Operator may request completed KYC verification before approving any withdrawal.

The Operator may delay, split, reject, or hold a transaction if additional checks are required or if there are concerns related to fraud, AML compliance, payment abuse, chargebacks, sanctions, responsible gaming, or account security.

Chargebacks, payment reversals, disputed transactions, or unauthorized payment activity may result in account restrictions, balance adjustments, recovery of fees, cancellation of winnings, or account closure.

7. Bonuses and Promotions

Bonuses, free spins, cashback offers, loyalty rewards, tournaments, and other promotions are subject to separate promotional terms.

Before claiming or using any offer, you must read and understand the applicable rules. These may include wagering requirements, minimum odds, eligible games, maximum bet limits, contribution rates, expiry periods, withdrawal restrictions, and other conditions.

The Operator may cancel a bonus, void winnings, restrict promotional access, or close an account if bonus abuse is detected.

Bonus abuse may include, but is not limited to:

Creating multiple accounts;
Coordinated or syndicate play;
Low-risk or risk-free betting strategies;
Hedging;
Using promotions in a way that creates an unfair advantage;
Manipulating game contribution rules;
Claiming offers in breach of the stated conditions.

Unless stated otherwise in the relevant promotion, different games may contribute differently toward wagering requirements. Some games may be excluded entirely.

The Operator may amend, suspend, limit, or withdraw promotions at any time where necessary for legal, regulatory, technical, operational, or risk management reasons.

8. Sportsbook Rules

Sports bets are settled according to official results and the applicable market rules.

Odds may change before a bet is accepted. Once a bet has been accepted and confirmed, it is final, unless an obvious error, technical malfunction, settlement issue, or rule-based exception applies.

Certain features, including cash-out, bet builder, live betting, and special markets, may be available for selected events. Availability is not guaranteed and may be changed or removed at any time.

Cancelled, postponed, abandoned, suspended, or void events are settled according to the relevant sportsbook rules. Where a selection in a multiple bet is voided, the remaining selections may be recalculated in accordance with the applicable rules.

The Operator reserves the right to void bets, correct settlements, or suspend markets where there is evidence of error, manipulation, suspicious betting patterns, integrity concerns, or technical issues.

9. Casino and Live Casino

Casino games are provided by third-party game studios and may include random number generator games, live dealer games, instant games, and other gaming formats.

Random number generator games are designed to produce independent outcomes. Return to Player information may be provided by the relevant game provider or displayed within game rules.

Live casino games are conducted by licensed studios and follow the rules of the relevant provider. In the event of streaming interruptions, dealer errors, technical issues, or system malfunctions, the affected round may be settled, corrected, or voided according to provider rules.

If a game malfunction occurs, all affected bets, winnings, pays, and plays may be declared void.

10. Prohibited Conduct

You must not use the Services for unlawful, fraudulent, abusive, or unfair purposes.

Prohibited conduct includes:

Creating or using multiple accounts;
Providing false or misleading information;
Using another person’s identity or documents;
Using unauthorized or third-party payment methods;
Collusion or coordinated play;
Bonus abuse;
Match-fixing or manipulation of sporting events;
Arbitrage where prohibited by rules;
Use of bots, scripts, automation tools, or prohibited software;
Exploiting technical errors or system vulnerabilities;
Attempting to bypass location restrictions;
Attempting to evade self-exclusion or account restrictions;
Selling, transferring, sharing, or renting accounts;
Harassing support staff or other users;
Using the Services for money laundering or illegal activity.

If prohibited conduct is suspected or confirmed, the Operator may suspend or close the account, void bets, cancel bonuses, confiscate winnings, restrict withdrawals, report activity to authorities, or take any other action permitted by law and these Terms.

11. Geo-Restrictions and Local Laws

You are responsible for ensuring that your use of the Services is lawful in your location.

The Operator may restrict or block access based on jurisdiction, state, region, regulatory changes, licensing requirements, risk controls, or internal compliance decisions.

If you access the Services from a restricted location or attempt to bypass location controls, the Operator may suspend or close your account, void bets, cancel winnings, and restrict access to funds where permitted by law.

The use of VPNs, proxies, location-masking tools, or similar technologies to bypass restrictions is prohibited.

12. Dormant and Inactive Accounts

An account may be classified as dormant if there has been no login, deposit, withdrawal, wager, or other account activity for 12 consecutive months.

Where permitted by law, the Operator may apply a reasonable maintenance fee to dormant accounts after providing notice to the user.

Dormant accounts may be restricted, archived, or closed in accordance with internal procedures and applicable legal requirements. Any remaining real-money balance may be withdrawn after successful verification, unless legal, regulatory, or risk-related restrictions apply.

13. Self-Excluded Accounts

Self-exclusion allows users to block access to gambling services for a selected period or indefinitely.

Once self-exclusion is applied, you will not be able to access gambling features, place bets, make deposits, or claim bonuses during the exclusion period. Early reactivation is not permitted.

The Operator may take reasonable steps to prevent marketing communications being sent to self-excluded users; however, some technical processing time may be required.

Any remaining real-money balance may be withdrawn after verification, provided there are no legal, fraud, AML, or payment-related restrictions. Bonus funds and promotional balances may be forfeited.

Attempting to bypass self-exclusion by creating another account, using another person’s account, or masking your identity is strictly prohibited.

14. Intellectual Property

All trademarks, logos, designs, software, graphics, text, media, databases, interfaces, and other materials used in connection with the Services belong to the Operator or its licensors.

You are granted a limited, revocable, non-exclusive, non-transferable license to use the Services for personal entertainment only.

You must not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, scrape, extract, or commercially exploit any part of the Services without prior written permission.

15. Privacy and Data Protection

Personal data is collected and processed in accordance with the Operator’s Privacy Policy and Cookie Policy.

The Operator may process personal data for account management, verification, payment processing, fraud prevention, AML compliance, responsible gaming, customer support, analytics, security, legal compliance, and service improvement.

Technical and organizational measures are used to protect user data, including encryption and access controls. Third-party service providers may be used for identity verification, payments, fraud prevention, analytics, hosting, compliance, and customer support.

16. Technical Interruptions

The Operator aims to provide stable and secure access to the Services but does not guarantee that the platform will always be available, uninterrupted, error-free, or free from technical issues.

Access may be affected by maintenance, updates, outages, software errors, third-party service failures, network issues, cyber incidents, force majeure events, or other circumstances beyond the Operator’s control.

Where a bet, game round, transaction, or account action is affected by a technical issue, the Operator may restore, correct, recalculate, cancel, or void the affected activity in accordance with applicable rules.

17. Sanctions, Fraud, and Risk Controls

The Operator may conduct ongoing monitoring of accounts, transactions, gameplay, betting patterns, and user activity to detect fraud, AML risks, sanctions exposure, abuse, or other prohibited conduct.

Users may be screened against sanctions lists, politically exposed person databases, adverse media sources, and other compliance tools where appropriate.

If suspicious activity is detected, the Operator may request additional information, restrict account access, freeze funds, delay withdrawals, close the account, cancel transactions, or report the matter to competent authorities.

18. Limitation of Liability

To the fullest extent permitted by law, the Operator is not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of opportunity, loss of data, business interruption, or reputational damage.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

For any claim related to the Services, the maximum amount recoverable by the user shall not exceed the total net deposits made by that user during the 90 days immediately preceding the event giving rise to the claim.

19. Complaints and Dispute Resolution

If you have a complaint, you should first contact customer support and provide all relevant details, including your username, date and time of the issue, transaction or bet reference where applicable, and a clear description of the matter.

The Operator will review complaints within a reasonable timeframe and may request additional information where necessary.

If the complaint is not resolved through customer support, it may be escalated to the compliance team for further review.

Where applicable under licensing rules, unresolved disputes may be referred to an independent dispute resolution body or relevant authority in accordance with instructions provided by the Operator.

20. Changes to These Terms

The Operator may update these Terms from time to time to reflect changes in law, regulation, licensing requirements, operational procedures, security standards, product features, or business needs.

Material changes may be communicated through account notifications, email, platform notices, or other available communication channels.

Continued use of the Services after updated Terms take effect means that you accept the revised Terms. If you do not agree with the updated Terms, you must stop using the Services.

21. Governing Law and Language

These Terms are governed by the laws of Curaçao, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

If these Terms are translated into another language, the English version shall prevail in the event of any inconsistency, ambiguity, or discrepancy.

22. Contact Information

For support, account-related questions, verification, responsible gaming requests, complaints, or compliance matters, users may contact the Operator through the official communication channels provided on the platform.